Privacy policy · Open Shuttlecock

This policy covers openshuttlecock.com. It is written to be read. If anything is unclear, write to hello@openshuttlecock.com.

Who runs the site

Open Shuttlecock is run by Australia Lifeng Sports Goods Pty Ltd, the Australian company behind the SP x SPORT brand. "We" in this policy means that company.

What we collect

Photos you upload for a reading. Three photos of one shuttlecock, plus whether you said it is new or used. Location data stored inside the photo file is removed when the photo arrives.
The reading. The result the AI produced for your photos, and a record number that identifies it.
Questions you send. The text of your question, and your email address if you choose to give one.
Technical data. Your IP address, used to limit readings to a few per day, to block automated abuse, and to tell which country a request comes from. We also count visits to pages, without cookies.
Your language choice. It is saved in your own browser and is not sent to us.

We do not ask you to create an account. We do not use advertising cookies. We do not sell personal information.

How we use it

To produce your reading and show it to you again when you enter your record number.
To review photos and questions before anything is published.
To publish approved photos, readings and answers as open data.
To keep the service free from abuse and within its daily budget.
To tell you once, by email, that your question has been answered, if you gave an email address.

Who else handles it

We use other companies to run the site. They receive only what they need.

Cloudflare hosts the site, stores uploaded photos, checks that a visitor is not a bot, and counts page visits.
Anthropic provides the AI model, Claude. Your photos and the text of your question are sent to Anthropic so the model can produce a reading or draft an answer.
Feishu (Lark) holds our review list. It receives record numbers, the AI's conclusions and our decision. It does not receive your photos or your email address.
GitHub hosts the public project. It receives only what has been approved for publication.

These companies process data in several countries, including Australia, Singapore and the United States. By using the upload or question features you agree to that.

What becomes public

A reading is private when it is made. A person reviews every record before anything is published.

Approved photos and readings may be shown on the records page and added to the open reference library under the CC BY 4.0 licence.
Photos that show a brand name or logo are not published and do not enter the reference library.
Photos that show a person are deleted as soon as they are detected.
Published questions and answers never carry your name or email address.

Open data can be copied by anyone. If we remove a photo at your request, we cannot recall copies that other people have already downloaded.

How long we keep it

Photos that are not a shuttlecock, or that show a person: deleted as soon as they are detected.
Photos that are reviewed and not approved: deleted within 30 days of the review.
Approved photos and readings: kept until you ask us to remove them.
Your email address: deleted within 30 days after we tell you the answer is published.
Counters used to limit readings per day: cleared within 24 hours.

Your choices

See your reading again. Use your record number.
Have your photos removed. Email us your record number. We remove them from the site and from the current version of the reference library.
Ask what we hold about you, or have it corrected. Email us. We reply within 30 days.
Complain. If you are unhappy with our answer you may contact the Office of the Australian Information Commissioner, or the privacy regulator where you live.

Children

The upload and question features are for people aged 18 or over, or younger people who have a parent's or guardian's consent.

Security

Uploaded photos are kept in storage that is not open to the public. Record numbers are long and random so they cannot be guessed. No system is perfectly secure, and we cannot promise that a breach will never happen. If one affects you, we will tell you.

Where photo reading is available

Photo reading is not available in mainland China, Hong Kong or Macau for now, because the AI service it relies on is not offered there.

Changes to this policy

We will post any change on this page and update the date at the top. If a change affects how photos already uploaded are used, we will say so clearly on the site before it takes effect.

Language

This policy is published in English and Chinese. If the two differ, the English version applies.